FAQs

HOW WILL MY ORDER BE SHIPPED?

Australian Orders
All Australian orders are eligible for free standard shipping. Express shipping upgrades can be selected for AUD$5.00.
Our parcels are shipped through Australia Post, are trackable, and may require a signature on delivery.
Orders are shipped on business days.

International Orders
International orders are charged a flat rate of AUD$15 for standard shipping and AUD$30 for express shipping.
Import and duty charges are not included in your purchase price, and are the responsibility of the customer. For further information about expected duty and taxes when importing to your country, please visit your relevant customs website.
International orders are shipped through Australia Post, are trackable, and may require a signature on delivery.
Orders are shipped on business days.

If you have any questions about shipment of your order, please contact us at hello@wellingtonandnorth.com

WHERE DO YOU SHIP INTERNATIONALLY?

Wellington & North currently ship to Australia, New Zealand, Canada, United Kingdom and United States of America. If you would like to make a purchase and are outside these regions, please contact us at hello@wellingtonandnorth.com and we will be able to arrange a special delivery for you.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Wellington & North accept credit cards (Visa, MasterCard and Amex), PayPal, Google Pay (if you are using a Google Pay compatible Android device and operating system) and Apple Pay (if you are using an Apple Pay compatible device and operating system). You also have the option of utilising Afterpay, which allows you to pay for your purchase over four fortnightly instalments.

CAN I PAY IN MY OWN CURRENCY?

All transactions made on the Wellington & North site will be charged in Australian dollars. We do however, provide you with the option to view our online store in a range of currencies for ease of conversion.

HOW DO YOUR DISCOUNT CODES WORK?

Wellington & North customers may receive a range of discount codes that can be applied at the checkout. Please note - our discount codes only apply to full price items.

WHAT IS YOUR RETURN POLICY?

Wellington & North accept the return of unworn and unused items in their original condition and packaging within 14 days of order receipt, for exchange or credit note. Wellington & North is not responsible for return shipping costs (nor duty reimbursement in the case of international purchases) for the exchange of change of mind items.

If a faulty item is received, please contact us at returns@wellingtonandnorth.com and we will make arrangements with you with regards to repair, replacement or refund. 

Returned items should be shipped to:
Wellington & North
PO Box 3019
Ripponlea, VICTORIA
AUSTRALIA 3185

For more detail, see our return policy (located in the footer of our checkout page).

 WHAT ARE YOUR RING SIZES?

Wellington & North rings are available in up to three sizes (Small, Medium, Large).

Wellington & North Size

AUS / UK Size

US / CAN Size

Diameter in mm

Small

L

5 ½  

16.10

Medium

N

6 ½

16.92

Large

P

7 ½

17.75


Wellington & North offer a ring resizing service to allow variations to these three sizes. This service is AUD$30 and requires 1 week turn-around. Resizing options vary dependent on ring design, but we can generally resize up or down one-two standard Australian sizes. Contact us at hello@wellingtonandnorth.com to find out more about this service. 

Wellington & North discount codes cannot be used on the purchase of our resizing services.

Wellington & North are able to custom make rings in any size. Please contact us at hello@wellingtonandnorth.com to enquire about this service. Custom made pieces generally ship within 6-10 weeks. Custom pieces are not included in store-wide sales and promotions.

WHERE ARE YOUR POLICIES AND TERMS OF SERVICE LOCATED?

Wellington & Norths Returns Policy, Privacy Policy and Terms of Service can be linked to via the footer of the checkout page of our website.

HOW DO I CONTACT WELLINGTON & NORTH?

Contact us at:
hello@wellingtonandnorth.com
or
Wellington & North
PO Box 3019
Ripponlea, VICTORIA
AUSTRALIA 3185